1. Bookings & Cancellations

Cancellations or rescheduling must be made at least 24 hours before the scheduled pick-up to avoid penalty.

2. Service Changes

We reserve the right to modify or cancel bookings due to unforeseen circumstances (e.g. severe weather, road closures). Where possible, we will notify you and offer an alternative or refund of any deposit paid.

3. Client Responsibility

Clients must provide accurate contact and travel details at the time of booking. Costs arising from incorrect information may be charged to the client.

4. Delays & Waiting Time

We monitor flights live where possible. A 30-minute grace period applies from the scheduled pick-up time; waiting charges may apply after this. If we are unable to complete the transfer due to significant delays, we will endeavour to reschedule, subject to availability.

5. Payment

Full payment is required prior to or at the time of travel. We accept EFTPOS, PayWave, Visa, Mastercard, and Stripe. Additional charges (e.g. waiting time, unscheduled stops) are payable when incurred. Refunds are made to the original payment method.

6. Behaviour & Safety

All passengers must wear seatbelts and follow driver instructions. Smoking, vaping, alcohol, and illegal substances are not permitted. We reserve the right to refuse service to any passenger who is intoxicated, abusive, or poses a safety risk. Parents and caregivers are responsible for supplying and fitting appropriate child restraints in accordance with NZ regulations. A soiling or damage fee of $250 may apply where the vehicle interior is soiled or damaged beyond normal wear and tear.

7. Liability

Sandz Airport Shuttle takes all reasonable care but accepts no liability for loss of or damage to personal belongings during transit. Passengers are responsible for their own items.

8. General

These Terms & Conditions may be updated from time to time. The version current at the time of booking will apply.